Service Manager
Showcase your leadership skills. Drive Performance. Make an Impact.
We’re looking for a highly skilled commercial & industrial refrigeration professional to join our well-established, locally owned and operated business - Excel Refrigeration and Air Conditioning Tauranga Ltd - as our new service manager. Based in Tauranga, this is a full-time role (minimum 40 hours per week) with a competitive remuneration package of $100,000-$130,000 per annum.
This is a hands-on leadership role, managing and supporting a team of commercial and industrial Refrigeration and Air Conditioning Technicians. You’ll also be expected to step in on the tools when required, ensuring excellent service delivery and compliance across both commercial and industrial projects.
ABOUT YOU:
You’re fully competent at installing, maintaining, diagnosing and repairing commercial and industrial refrigeration and air conditioning systems while also leading a team of technicians. You communicate clearly, build strong relationships and maintain a safe productive work environment.
WHAT YOU’LL DO:
- Lead, mentor and support a team of commercial and industrial RAC technicians
- Oversee and participate in the installation, maintenance, diagnosis and repair of commercial and industrial refrigeration and air conditioning systems
- Manage job scheduling, resource allocation and service delivery
- Act as the main point of contact for key clients, building trusted relationships
- Ensure compliance with health and safety standards and company procedures
- Contribute to continuous improvement and business growth initiatives
YOU WILL NEED:
- New Zealand Citizenship, Residency or a Valid Work Visa
- To be located in, or willing to relocate to, Tauranga, Bay of Plenty
- A New Zealand Trade Certificate in Refrigeration and Air Conditioning (Level 4) or equivalent
- A minimum of five years post-qualification experience in commercial and industrial refrigeration servicing
- Proven leadership and scheduling experience
- Strong communication and client relationship skills
- A proactive, safety-focused mindset
- The ability to support technicians hands-on when needed
- The ability to provide hands-on technical support to your team when required
BENEFITS
- Late-model vehicle, tools, PPE and iPhone
- Free medical insurance package and EAP - we prioritise your wellbeing
- Birthday leave - enjoy a paid day off on your birthday
- Supportive team culture
- Ongoing training and development
ABOUT EXCEL
At Excel, we are a premier industrial and commercial refrigeration and air conditioning company that proudly delivers the best heating and cooling solutions across Aotearoa New Zealand. Our customer base spans from small businesses to major industrial brands, and we take pride in our 100% Aotearoa New Zealand ownership.
When you become part of Excel, you’re not just an employee - you’re a vital contributor to our ongoing success story. We’re more than a workplace; we’re a community focused on innovation, teamwork and excellence.
APPLY
Please apply online and one of our team will be in touch soon.
Note: Interviews and appointments may take place prior to the advertised application closing date.
- Department
- Trades and Services
- Role
- Service Manager
- Locations
- Excel Refrigeration and Air Conditioning (Tauranga) Ltd
About Excel
Commercial, Industrial Refrigeration and HVAC Specialists.
We design, build, install, service and maintain industrial and commercial refrigeration, heating, ventilation and cooling systems throughout Aotearoa New Zealand.
We offer an innovative, flexible and tailored approach that focuses on customer needs without compromising on quality or efficiency.
We work with a wide range of customers from small service businesses to large industrial and commercial brands. We are proudly 100% Aotearoa New Zealand owned and operated.